Have you ever bought a new phone accessory and found “Accessory Not Supported”? What should you do at this time? As a phone accessories supplier, we will reveal these things to you, including how to pick the right gear.
Table of Contents
Reasons for the Error
Non-Certified Accessories
To cut costs, some manufacturers skip certifications, and mobile phones will detect and block these uncertified products, because it is very likely to cause the phone’s charging IC to burn out, and the voltage to be unstable and damage the mobile phone battery.
Dirty/Damaged Charging Port
Check your charging port for any dirt or fluff. If you often use it in the shower, the steam can cause rust over time. Also, your charging cable or plug might be damaged. It’s normal for accessories not to last forever.
Software problem
Phone updates can affect accessories. Sometimes, it’s just a software glitch. iOS and Android updates can also cause compatibility issues, especially if there are still patches on the way.
Incompatible Power Sources
It might be the charger. Not all chargers work with the latest phones. Some are too weak or get overloaded when you plug in too many devices. Also, if the charger and phone use different charging tech, they might not play nicely together.
How to Fix “Accessory Not Supported”
Check your Phone
Check the charging port for dirt. Gently clean it with a toothpick or a small brush. Also, have a look at the cable for any damage, especially if you’ve got pets at home. Cats love chewing through wires! Try a different cable to see if that fixes it. If not, turning your phone off and on again might do the job.
Software
Try restarting your device. That’ll clear out any glitches that might be stopping it from spotting your accessories. And check if there’s a software update going on since manufacturers often push out fixes for compatibility issues. Just head to Settings > Software Update. If that doesn’t work, you might refresh your network. Or pop into Settings and make sure there aren’t any accessory restrictions switched on.
Contact Customer Service
If none of that works, chances are there’s an issue with the accessory itself. Your best bet now is to:
- Have a chat with customer support.
- Try using the manufacturer’s recommended gear.
- Ask the seller if they can talk you through how to use it.
Certified Replacements
For reliable alternatives, look for properly certified gear like MFi (for iPhones) or USB-IF-approved accessories. Steer clear of dodgy knock-offs. And VIDVIE’s your safe choice. We’re fully certified suppliers of mobile accessories. Text us for your help.
How to Clean out an iPhone Charging Port?
My daily method is wrapping a bit of kitchen roll around a toothpick to clean the charging port. The toothpick’s pointy, so the paper stops it from scratching anything inside. Some people prefer using cotton buds. The pointed ones are super handy for getting in there. Or if you’re feeling fancy, one of those mini car vacuum cleaner can suck all the muck right out.
Wrap Up
If your phone accessories are playing up, first try checking both the phone and accessories, or a quick software update or network reset usually sorts most issues. Need to wholesale reliable phone accessories? VIDVIE‘s got you covered with sole agent solutions.